Bon Voyage Pet Resort

Providing Compassionate & Quality Pet Care While Owners Are Away

Creating a Customer Profile & Making Reservation Requests

NEW CUSTOMERS:

If you are new customer and your pet(s) have never stayed with us (or never stayed under previous ownership-formerly known as Saddlerock Pet Resort), you can now create a new owner and pet(s) profile by clicking the link below. Once you have created your customer profile, this is the optimal method for requesting reservations.

“New customer.” https://bonvoyagepetresort.gingrapp.com/customer

If you are a returning customer, from 3 years ago or more, please click on the “existing customers” link below. If you are unable to pull up your account with email or phone number, go ahead and sign up as a new customer.

EXISTING/RETURNING CUSTOMERS:

Sign in with your email or your telephone number (if you aren’t sure we have your current email, please use your phone number). Please be sure and take a moment to review and edit your information for accuracy.

“Existing Customer.” https://bonvoyagepetresort.gingrapp.com/customer

GINGR APP for PET PARENTS:

The app is spelled Gingr, no “e”. Download this app onto your smart phone and use the same log in information as above. Use code 835958 to connect your account with us!

REQUESTING A RESERVATION: There are 5 ways to complete a reservation request:

1. Customer link: https://bonvoyagepetresort.gingrapp.com/customer

2. If you already have a customer profile with us: Text 1-866-798-0579

3. Email: info@bonvoyagepetresort.com

4. “Gingr App for Pet Parents”: Use code 835958 to connect with us.

5. Phone Call: NOTE! If you are sent to voicemail, please leave a detailed message. We need your name and phone, dog(s) name(s), dates of reservation request.

“Providing compassionate and quality pet care while owners are away”.

Located in Wenatchee, WA Bon Voyage Pet Resort is a family-owned dog, cat and exotic pet boarding and grooming facility that strives to provide compassionate and quality pet care while pet owners are away. We offer boarding for dogs and have the largest runs in the valley. We also board cats and small exotic animals. While our grooming room is under construction currently, we will soon be offering grooming as an in-house service for our current customers. Our customers and our pets are important to us and we look forward to getting to know you and your pet personally!

Hours of Operation

Arrival and Departure by appointment only and dependent on reservation type

Lobby closed every day from Noon to 3:00 PM

Overnight & Extended Stay Boarding Only:

Morning appointment window: 9:00 AM-12:00 PM

Evening appointment window: 3:00 PM-6:00 PM

Daycare Only:

Morning appointment window: 7:30 AM-10:30 PM

Evening appointment window: 3:00 PM-6:00 PM

Lobby closed every day from Noon to 3:00 PM

Pet care is provided everyday 7:30 AM to 7:30 PM.

Introductory Tours:

Tours with a team member are by appointment only, Tuesday and Wednesday evenings at 6:00, 6:30 and 7:00 PM and subject to owner availability on that day. Please call (509) 662-2470 to schedule an appointment.

SPECIAL HOLIDAY HOURS

Lobby is closed. Please arrange drop-off/pick-up of your pet prior to, or after these days:

Independence Day (July 4th)
Thanksgiving
Christmas Day

Lobby is open but reduced hours. The following holidays limited operating hours:

Christmas Eve: 9:00 AM-4:00 PM (Open through lunch)
New Year’s Day: 9:00 AM-4:00 PM (Open through lunch)

Staff lunches are taken during lobby closures, between 12:00 and 3:00 PM.

*Arrival and Departure times under emergent circumstances: Any arrival or departures outside the above listed times are limited to true emergencies’ and will be considered on a case by case basis. Contact our team members directly in the event of an emergency. Additional charges may apply for arrival and departures outside normal hours.*